Steps in a Community Scorecard Process

There are different ways to group and describe the various activities and sub-activities that make up a community scorecard process, but we usually refer to seven key steps:

1. Preparatory Work

2. Community Interventions: 1st Meeting

3. Community Interventions: Focus Groups

4. Community Interventions: Interface Meeting

5. Synthesis Workshop

6. District-Level Multi-Stakeholder Forum

7. Dissemination and Advocacy

Step 1:  Preparatory Work

• Create awareness of the project among service providers and other stakeholders
• Collect supply side information
• Select participating communities
• Train facilitators

Step 2:  Community Interventions: 1st Meeting

• Inform community members about the project
• Help community members to choose general themes for assessment of the service provider
• Help community members to decide upon specific indicators (including both your standard indicators & the community's own indicators)
• Divide community members into focus groups

Step 3:  Community Interventions: Focus Groups

• Meet with each focus group (including the service providers as one focus group)
• Let each group gives scores according to the agreed upon indicators
• Referring to the supply side information, one or more focus groups also does an input tracking scorecard
• Let participants give reasons for the scores
• Let participants discuss possible solutions

Step 4:  Community Interventions: Interface Meeting

• Each focus group presents its scores, with the help of the facilitators
• Reasons for scores are discussed
• Let service providers react and give feedback
• Let participants discuss possible solutions
• Inform community members of the District-Level Multi-Stakeholder Forum. Community members select male and female spokespersons for the forum.

Step 5:  Synthesis Workshop

• The facilitation team meets in order to:
  • Brief each other
  • Collate and compile results
  • Plan the District-Level Multi-Stakeholder Forum
• Compile results according to focus groups (gender disaggregated). Eg., women in the 16 communities said X, men in the 16 communities said Y.

Step 6:  District-Level Multi-Stakeholder Forum

• Facilitators and/or community members present the scorecards
• Let community spokespersons each express their concerns
• Get reactions from the service providers
• General discussion
• Small groups work on particular problems/issues and begin action planning
• Presentations of small group work
• Closing remarks

Step 7:  Dissemination and Advocacy

• Publish scorecard results in a report
• Ideally, you should compare results from various Districts and even from various sectors
• Disseminate results through the media
• Feed scorecard results into other policy and advocacy processes

Community Scorecards
Flow of Information in a Community Scorecard Process
Some of Our Experience in Community Scorecards
Version Español
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